Privacy Policy
Last Updated: October 2, 2026
Flat Mall India respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and share information when you visit or use our website, submit an enquiry, request a site visit, contact us or use our related services.
Information We Collect
Depending on how you interact with our website, we may collect the following information:
Information You Provide
When you submit an enquiry, schedule a site visit or contact us, we may collect your full name, mobile number, WhatsApp number, email address, preferred location, property type, BHK requirement, budget range, preferred project, preferred site-visit date and time, and other information you voluntarily provide through forms or messages.
You are not required to provide information that is not necessary for the particular service or enquiry you are requesting.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, such as:
IP address, browser type, device type, operating system, pages visited, approximate location information, date and time of your visit, referring website or advertising source, and website usage and interaction data.
This information may be collected through cookies, analytics tools and similar technologies.
How We Use Your Information
We may use the information we collect to:
Respond to your enquiries, contact you regarding properties you have expressed interest in, schedule and coordinate site visits, provide information about projects, availability, pricing and configurations, understand your property requirements, connect you with the relevant project or developer when necessary to fulfill your enquiry, improve our website and services, measure website and advertising performance, prevent fraud, abuse or unauthorized activity, maintain website security, and comply with applicable legal and regulatory requirements.
We do not use your personal information for purposes unrelated to your interaction with Flat Mall India without an appropriate legal basis or permission where required.
Property Enquiries and Site Visits
When you submit a property enquiry or request a site visit, we may need to share relevant information with the concerned project team, developer, property representative or service provider in order to respond to your request or coordinate the visit.
For example, if you request a site visit for a particular project, the relevant project team may need your name and contact details to confirm the appointment.
We only intend to share information that is reasonably necessary for handling your enquiry or providing the requested service.
Communication With You
If you submit your contact information through our website, we may contact you by phone call, SMS, WhatsApp or email.
Communication may relate to your enquiry, site-visit confirmation, project availability, requested property information, or follow-up regarding your enquiry.
Where required by applicable law, we will provide appropriate options to opt out of promotional communications.
Please note that opting out of marketing communications may not stop essential communications relating to an enquiry or scheduled site visit.
Cookies
Our website may use cookies and similar technologies to improve functionality, understand visitor behaviour and measure advertising performance.
Cookies may help us remember preferences, understand how visitors use our website, measure website traffic, track advertising conversions, improve our marketing campaigns and provide a better user experience.
You may be able to control or disable cookies through your browser settings. Some website functionality may be affected if certain cookies are disabled.
Analytics and Advertising
We may use third-party services such as website analytics, advertising and conversion-tracking technologies.
These services may collect information about your interaction with our website, including pages visited, actions taken and the source through which you reached our website.
Depending on the tools we use, these may include services such as Google Analytics, Google Ads, Meta Pixel, Meta advertising services, Google Tag Manager, and other analytics, advertising or CRM tools.
These services may process information according to their own privacy policies and terms.
How We Protect Your Information
We take reasonable technical and organizational measures to protect the information we collect against unauthorized access, misuse, alteration, disclosure or loss.
However, no method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.
How Long We Keep Your Information
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to enquiries, managing site visits, maintaining business records, resolving disputes and complying with legal obligations.
The retention period may vary depending on the type of information and the purpose for which it was collected.
Sharing of Information
We may share information with trusted third parties where reasonably necessary to operate our business or fulfill your request.
These may include relevant property developers or project teams, authorized sales representatives, CRM and lead-management providers, website hosting providers, analytics and advertising providers, communication service providers, technology and IT service providers, professional advisers, and government authorities or law-enforcement agencies where legally required.
We do not intend to sell your personal information to third parties as a standalone commercial product.
Third-Party Websites and Services
Our website may contain links or integrations to third-party websites and services, including property developers, Google Maps, WhatsApp, social media platforms and other external services.
Once you leave the Flat Mall India website or interact directly with a third-party service, that service’s own privacy policy may apply.
We are not responsible for the privacy practices, content or security of third-party websites or services.
Children’s Privacy
Our website is intended for general audiences and is not specifically directed toward children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.
Your Choices and Rights
Depending on applicable law, you may have rights regarding your personal information, which may include the ability to request access to certain personal information we hold about you, request correction of inaccurate information, request deletion of information where legally applicable, withdraw consent where processing is based on consent, opt out of certain promotional communications, and raise a concern or complaint regarding the processing of your information.
To exercise an applicable right, please contact us using the details provided below.
We may need to verify your identity before processing certain requests.
Data Provided Through Forms
Information submitted through forms on our website may be stored in our website, CRM, spreadsheet, email system or other business tools used to manage enquiries and site visits.
By submitting your information, you understand that your information may be processed through these systems for the purposes described in this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this page periodically.
Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or the way we handle your information, please contact us.
Flat Mall India
Real Estate Channel Partner
Patna, Bihar, India
Phone:
+91 91551 58724
WhatsApp:
+91 91551 58724
Email:
kumarvinit7@gmail.com
Website: https://flatmallindia.com/